Shipping & Return

Return/Exchange request must be submitted in writing within 6 business days of receipt of goods.

Please email customerservice@olivescent.com for your return authorization number (RA#).

 

   - All sales are final.

    - Return/Exchange request will only be accepted when product is damaged.

   - All items must be in original packaging and must include original label.

   - Returns must be unworn, unaltered and unwashed with all tags still attached; only damaged goods will receive return labels.

   - Returned packages without an authorization or approved RA# will not be processed.

   - Store credit only, no refunds. 

   - Shipping and handling are non-refundable. 

   - All returns will be charged a 20% restocking fee except for damages.

 

To file a claim on a damaged item or return, please email: customerservice@olivescent.com

 

Please include your PO# on the subject line and the following:

   - Company Name

   - Invoice Number

   - Style Number

   - Quantity & Color

   - Image of Unit (Damage)

   - Reason of Return